Jolly Tots is committed to providing total customer satisfaction. We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any goods prove to be unsuitable please contact the store within 7 days. Goods must be returned in the original packaging and in an unused condition for a full refund less of any postage costs.

We reserve the right to refuse to refund if the item(s) are marked in any way. This does not affect the manufacturers warranty.

To return goods please email info@jolly-tots.co.uk or phone 0121 789 6646 to get a return reference and return to:

Jolly Tots
41 Stoney Lane
Yardley
Birmingham
B25 8RE

We cannot accept responsibility for lost or misdirected returns. For your own protection, you should arrange for any goods to be returned by registered post or by courier.

This returns policy is in addition to your statutory rights, which will remain unaffected.

While we make every effort to prevent shipping damage, sometimes it can occur, please do not sign for merchandise until you have inspected it for damage, and retain the original shipping box. If there appears to be shipping damage, please contact Jolly Tots on 0121 786 6646 or email info@jolly-tots.co.uk within 24 hours.

Product Warranty

All products available come with a manufacturer´s warranty of 6 months and conform in all material respects with all applicable UK regulations and requirements for baby and nursery equipment.

If part of a product becomes defective over time, please contact Jolly Tots by email info@jolly-tots.co.uk or phone 0121 789 6646

Shipping Information

Orders placed on this website can only be delivered to mainland UK and Northern Ireland addresses.
We regret that we cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland